Q： Can CimFAX fax server auto save faxes to SMB network shared folders?
A： Yes, CimfAX can auto save faxes to SMB network shared folders as PDF files. With more configurations, you don't even need to keep client software running.
Q： Can I receive fax in my email?
A： Yes, CimfAX can forward all the incoming faxes to your email as PDF attachments.
Q： Is there any page limits? Or monthly fees?
A： No, there's neither page limits nor monthly fees. CimFAX is not online fax service. It is a server that you keep in house and connect to your legacy fax line.
Q： What happens when storage runs out?
A： Old faxes will be overwritten. If CimFAX is not receiving/sending faxes due to full memory, please delete faxes in fax history or contact tech support for clean package.
Q： Can I send and receive faxes when I am not at where CimFAX is?
A： Yes, you just need to set up port forwarding on your router to enable remote access feature.
Q： Is CimFAX fax server a stand-alone device?
A： Yes, CimFAX fax server is a stand-alone fax device. Unlike fax modem, it's independent of your computer. You don't have to keep your computer running 24/7 to send and receive faxes.
Q： I'm using a Mac. What is the device account and password when connecting to device?
A： Device account and password are both admin.
Q： What kind of documents can CimFAX send?
A： CimFAX can send most documents including Word, Excel, PDF, TIFF and JPEG/PNG files on Windows, PDF, PNG/JPEG files on Mac, iPhone and Android.
Q： Does CimFAX works with VoIP line?
A： Yes, but you need to have a VoIP adapter to make CimFAX work with VoIP line.
Q： Can I buy user license? What is the cost?
A： No, we do not have license upgrade. Please refer to specifications page for user license before your purchase.
Q： Why is CimFAX standard edition still not on V.34 high speed?
A： Because 14.4k fax is of the highest compatibility worldwide. We have CimFAX H5 and T5 that are 33k faxes if you need.
Q： Why is there always a large black spot when I use “remote control” to check faxes?
A： This is CimFAX's anti-Trojan function. Fax content cannot be seen by all remote control tools, including “remote desktop”. Please install CimFAX client on your computer and login to the server to check faxes.
Q： I have to broadcast faxes to groups of recipients which differ one time from another. Is there any easy and convenient way to do that?
A： Please list your contacts in Excel and import the lists into a new contact group with "Import Contact" feature. You can add the whole group contacts to the recipients and CimFAX will send faxes to them one by one. Also, you can schedule faxes to send during off-peak period in “Fax Option”.
